ProShippingHub General Terms and Conditions of Carriage
Terms and Conditions
By entrusting a shipment to ProShippingHub, the “Sender”, on their own behalf and on behalf of the recipient (“Recipient”) and any interested third party, agrees to the application of these General Terms and Conditions of Carriage (“GTCC”).
“Shipment” means any document or package accompanied by a single waybill and which may be transported by any means ProShippingHub deems appropriate at its sole discretion, including air, road, rail, maritime transport, or any other carrier. “Waybill” refers to any shipment identification document produced by ProShippingHub or the Sender’s automated systems, such as a label, barcode, air waybill, or any transport document, including electronic versions.
ProShippingHub’s liability for each shipment is limited as set forth in this document. If the Sender requires additional protection, they may request insurance coverage by paying an additional fee (see Section 8). “ProShippingHub” refers to ProShippingHub Ltd. and its authorized logistics partners.
1. Customs Clearance and Regulatory Compliance
To perform shipping services, ProShippingHub may, on behalf of the Sender or Recipient:
Complete documents, modify product/service codes
Advance payment of customs duties, taxes, or penalties (“Customs Charges”)
Act as the Sender’s/Recipient’s representative for customs procedures
Redirect shipments upon request from authorized parties
The Sender/Recipient must provide all necessary authorizations for customs clearance.
2. Unacceptable Shipments
Shipments are unacceptable if they contain:
Weapons, ammunition, explosives, or replicas
Counterfeit goods
Cash, precious metal bullion
Live animals or protected animal parts (e.g., ivory)
Human remains or ashes without authorization
Drugs or illegal substances
Hazardous materials (ADR/IATA/ICAO)
Incomplete addresses or inadequate packaging
Senders/Recipients subject to international sanctions
3. Deliveries and Undeliverable Items
No deliveries to P.O. boxes
Delivery is made to the provided address, not necessarily to the named recipient
For centralized receiving addresses, delivery is made to the reception service
For unacceptable shipments or unreachable recipients:
We will attempt to return to Sender
Costs charged to Sender
In extreme cases: disposal/abandonment without liability
4. Inspection
ProShippingHub reserves the right to inspect any shipment for:
Security reasons
Customs compliance
Regulatory verification
5. Charges, Fees, and Surcharges
Rates based on actual or volumetric weight (whichever is greater)
Possible weight/dimension verification
Recipient may need to pay Customs Charges before delivery
If Recipient fails to pay, Sender is responsible for payment
6. Liability of ProShippingHub
6.1 Liability Limits
International air transport: 35 USD/kg (Montreal/Warsaw Convention)
International ground transport: 11 USD/kg (CMR Convention)
Domestic transport: 1 USD/kg
Indirect damages (lost profits, missed opportunities, etc.) excluded.
6.2 Delivery Times
Estimated delivery times are not guaranteed. No liability for delays.
7. Claims
Submit written claim within 30 days of pickup
One claim per shipment
Reimbursement limited per Section 6
8. Insurance
Insurance coverage available upon request:
Full value of goods
Excludes indirect damages and delays
Request via waybill or digital systems
9. Events Beyond Our Control
No liability for:
Natural disasters (earthquakes, floods)
Conflicts, wars
Strikes, embargoes
Pandemics
Cyberattacks
Intrinsic defects of goods
10. Sender’s Obligations
The Sender guarantees:
Compliance with laws (export controls, sanctions, customs)
Accuracy of provided information
Authorization for Recipient’s data processing
Proper packaging
No undeclared hazardous materials
11. Routing
Explicit acceptance of potential route deviations or intermediate stops.
12. Governing Law
Governed by USA law
Jurisdiction: [USA]
If any clause is invalid, others remain enforceable