ProShippingHub Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our shipping and logistics services.
1. Information We Collect
We may collect and process the following personal data:
Contact details: Name, email address, phone number, physical address.
Shipment information: Sender/recipient details, package contents, weight, dimensions, and value.
Payment information: Credit card details, bank account information (processed securely via third-party payment services).
Technical data: IP address, device type, browser, website usage data.
Tracking data: Geolocation, shipment history, customer service interactions.
2. How We Use Your Data
We use your personal data to:
Provide and manage shipping services.
Process orders, payments, and deliveries.
Communicate service updates, confirmations, or support.
Improve our services and personalize user experience.
Comply with legal/regulatory obligations (e.g., customs, security).
Prevent fraud and misuse.
3. Legal Basis for Processing
Data processing is based on:
Contract: Necessary to provide requested services.
Consent: For newsletters/marketing (withdrawable anytime).
Legitimate interest: Service improvement and fraud prevention.
Legal obligation: Customs/tax compliance.
4. Data Sharing
We may share data with:
Logistics partners: Carriers and customs agents to fulfill shipments.
Service providers: Payment processors, IT hosting, customer support.
Authorities: Customs, tax agencies, or law enforcement if legally required.
Acquirers: In case of merger, acquisition, or business sale.
Data is never sold to third parties for marketing.
5. International Data Transfers
If transferred outside the EU/EEA, data will only go to:
Countries with EU adequacy status.
Partners using EU-approved safeguards (e.g., Standard Contractual Clauses).
6. Data Retention
We retain data only as long as necessary:
For service provision (e.g., shipment history: 2 years).
For legal obligations (e.g., invoices: 10 years).
For security/fraud prevention (limited duration).
7. Your Rights
You have the right to:
Access your data or request a copy.
Rectify inaccurate data.
Erase data (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent (if processing relies on consent).
Data portability (structured, machine-readable format).
To exercise these rights, contact: info@peachpuff-squid-784016.hostingersite.com.
8. Data Security
We implement advanced technical/organizational measures:
SSL encryption for online data.
Restricted access to authorized personnel.
Regular security audits.
9. Cookies and Similar Technologies
Our website uses:
Essential cookies: For basic functionality (e.g., login).
Analytics cookies: For anonymous statistics (e.g., Google Analytics).
Marketing cookies: Only with your consent.
Manage preferences via the cookie banner or browser settings.
10. Policy Updates
We will update this policy for operational/regulatory changes. Revised versions will be posted here with a new “Last Updated” date.
11. Contact Us
For privacy questions or requests:
ProShippingHub Ltd.
Data Protection Officer (DPO)
Email: info@peachpuff-squid-784016.hostingersite.com